## Goal

Ensure predictable communication with customers and internal teams during planned changes and critical events.

## Communication standards

- Communicate confirmed-impact incidents within 15 minutes of detection.
- Publish status updates at a fixed cadence until stabilization.
- Close with cause, impact, and corrective-action summary.

## Recommended path

<Steps>
  <Step title="1) Define change policy">Follow [Release policy](/docs/changelog-status/release-policy).</Step>
  <Step title="2) Normalize incident communication">Apply [Incident communication](/docs/changelog-status/status-communication).</Step>
  <Step title="3) Lower change risk">Adopt [Change management](/docs/changelog-status/change-management).</Step>
</Steps>

## Audience matrix

| Audience | What they need to know | Recommended channel |
| --- | --- | --- |
| End customers | Impact and ETA | Status page + email |
| Internal teams | Technical cause and mitigation | Incident channel |
| Leadership | Risk, business impact, decision points | Short executive update |