Operations

Goal

Reduce MTTR, protect data consistency, and maintain clear communication during incidents.

Runbooks in this section

• Reliability model
• Incident response runbook
• Checkout failure runbook
• Webhook backlog runbook

Standard operations flow

1. 11) Detection

   Automated alerts and domain-level error signals.

2. 22) Classification

   Classify impact and severity in less than 10 minutes.

3. 33) Mitigation

   Apply safe workaround without breaking reconciliation.

4. 44) Recovery

   Run replay and validate end-to-end consistency.

5. 55) Learning

   Publish preventive actions and update runbooks.

Mandatory guardrails

• Every incident has technical owner and communication owner.
• Any replay path must be idempotent and auditable.
• Emergency changes must generate hardening follow-up tasks.